I see this happen sometimes, if they didn't spend much money on a the bed with mattress, they probably got a used mattress.  Retailers call them "floor models" when in fact they may be warranty issued mattresses.  A lot depends on where they went to buy it.  Local mattress stores often buy refurbished mattresses for the really cheap mattress shopper, from mattress refurbishers.  These companies recover mattresses with new ticking and blow the junk out to fluff it up. The junk is dead skin cells, oils and bacteria that breeds all through out the mattress. This is why synthetic mattresses can weigh twice as much in 10 years., and regular mattress stores recommends people replace their mattress every 5 years, besides that the coils and foam wear out and must be replaced for comfort reasons.  

Of course you don't have that problem with a Savvy Rest because it is completely transparent with the zipper casing, the all natural latex is naturally anti-microbial, anti-bacterial, dust mite resistant and bed bug can't live in it without having to spray anything on it.  It's gross to think about regular mattresses and what's in them.  The chemicals, the bacteria no wonder we are a sick society.

These cheap mattresses are no bargain at all, they often come from cities that have high infestations of bed bugs such as Louisville, KY and Brooklyn, NY.  Why?  Because they buy used mattresses from all over the country and refurbish them there.  You see the local mattress truck going around in our local area collecting them and driving around with a truck full of used mattresses.  Sometimes they drop them on the interstate getting under peoples cars causing fires. 

These collectors pay the mattress store $5. each, then sells them to a refurbisher they refurbish them and sell them back to retailers.  Unfortunately the consumer is often unsuspecting.  Some states have strict laws regarding this, others don't.  We are here in Arkansas and I have yet to see one sanitized mattress let alone with the proper label showing it was "Refurbished." 

These refurbishers also get big name brand warranty issued mattresses such as Sealy(tm), Simmons(tm), Serta (tm), Stearns and Foster(tm) etc.  Often this is what "Floor model, scratch and dent" means.  They are called liquidators they call mattress stores all over the country selling their high profit refurbished mattresses by the truck loads.  They can even get them from hotels.  

They buy them for $5 each refurbish them, wholesale for $75 - 150 and retails for $600 but the dealer is desperate to sell it to them so they slash the prices down to $300 if you buy right now!!!  You get what you think is a "great buy" home and next thing you know you are sleeping in a well.  I have even seen regular mattress stores do it with their own mattresses, because they have a "exchange policy or on the internet guaranteed mattress return" and they are forced to sell the used mattress someone else had problems with and slept on as a "floor models" or else no one will buy it.  

Companies with return policies: Guess who gets stuck with the exchange?  The unsuspecting customer.  If someone was that desperate for a mattress and has no money, I suggest they can get a donation mattress at no charge through local churches and non-profit organizations.  We donate to them all the time because our customers believe in Free Cycling as we do.  People understand what they are getting so there are no attempts to deceive the consumer in the name of profit.